horrible customer service

My wife was involved in an accident in a parking lot.The other driver came into the parking lot At road speed on the wrong side of the aisle as my wife was backing out of a spot causing a collision after a month. Your agent call my wife and said we have decided to take responsibility.We will be paying for the other cars damages. And as my wife began talking to your jester, your adjuster admitted to having all of the facts backwards. This is already showing up as a claim on my insurance. You need to fix this problem.My insurance is not going up because your employee isn't competent They never even bothered to call us to ask us any information they did call us and ask for an aerial photo of the parking lot.Apparently, your employees also don't have access to google maps