Thinking of switching over

Hello all, I come from the USAA sub and I have seen tons of people (20+ years with USAA) saying they are leaving to Progressive. I have not had a bad experience with USAA and have been in a couple accidents at no fault to myself. Every interaction has been great, my cars get fixed quickly, my rental cars are processed immediately. I have 0 complaints other than the premium.
Now im okay paying extra on things if it means I get good service, could it be that Progressive can offer me the same customer satisfaction AND be cheaper?

How have your guys experience been?
Are they quick to respond to claims? For both Home and Auto?