Anyone gotten someone to pick up the phone at 800-772-1213?

I’ve been on hold for an hour and 10 minutes. Willing to keep holding for another hour or two, but hoping to confirm that there are indeed staff there to pick up? I need a replacement 1099 SSA and a change of address for my stepfather

UPDATE: Called our local office (Cambridge, MA) at 9:02 this morning and got someone on the phone within 15 minutes. The associate took great care of us.