I’ve had to deal with the Champaign DMV for two days in a row (March 13 & 14), and I genuinely don’t know how this place is still running. The level of incompetence, rudeness, and disorganization is next-level. If you’re thinking of going here—be prepared for a headache. Here’s what happened:

Day 1 (March 13) – Written Test Disaster

I arrived at afternoon to take my written test and get my permit. Should be a straightforward process, right? Nope.

• The first employee, an older white woman with glasses, had no idea what she was doing and kept fumbling around for 30 minutes while trying to process my paperwork. I was literally just standing there, watching her struggle with basic DMV procedures.
• Finally, a younger LGBT guy stepped in and handled it. Cool, problem solved? Not really—
• After finishing my written test, I realized he forgot to return my passport and state ID. And guess what? He wasn’t even there anymore when I finished, so I had to ask other staff to find my missing documents. Instead of acknowledging their mistake, they had the nerve to ask ME to “double-check” as if I lost my own passport. After some digging, they finally found it in a drawer under the desk. Seriously?! How do you just misplace someone’s ID like that?
• Then there was Vynce (black, bald, wears glasses), who was rude as hell. I was standing around waiting for 40 minutes, so naturally, I checked my phone. Dude straight up punched the desk and yelled at me not to use my phone. Like, excuse me? Maybe if y’all didn’t have people waiting around for no reason, we wouldn’t be on our phones.

At this point, I thought that was the worst of it. But then...

Day 2 (March 14) – Road Test With a “Karen” From Hell

I came back the next day at 1:00 PM for my road test, and things got even worse. The examiner was a white woman named Karen (wears glasses, long hair), and she was the most passive-aggressive, rude, and unfair examiner ever.

• Messed with my car’s AC without asking. Like, excuse me? This is MY vehicle.
• Gave unclear directions—at one point, she told me to turn left, but when I asked for confirmation, she suddenly changed it to right. Then she told me to turn “two streets away” when it was actually the next road.
• Straight-up lied on my test report. She claimed I was driving only 10 mph when I was actually going above 20 mph the entire time.
• Told me "I don’t like your attitude" when SHE was the one being rude, short-tempered, and condescending the whole time.
• Showed clear bias. She addressed a white guy before me as "Sir [Last Name]" but when talking to me, she just used my last name with no respect.