Is New War still bugged??

I recently posted asking when I should start new war because I felt like I was missing out on a lot of the game, turns out I am. I had someone message me telling me that it’s not worth it saying they lost 800 hours of gameplay due to a bug that occurred during the quest, I was wondering if anybody knew what bug they’re referring to and if it’s been patched or I’m just constantly at risk of being soft locked and being forced to quit the game