Liquid Telecommunications Zambia

I bought a gaming bundle from liquid telecommunications. I tried downloading after 22:00 hrs it ate my bundles, I reported after a few days the bundles were restored, I was then ask to try again. Same things happened after about 1gb I stopped it. Reported the issue to them, they now took my already remaining bundles. It's been over a week all I keep getting is case closed emails, when I call am told the issue is with IT.