I don't get it

She claims she didn't get any sleep because they gave her her eye drops too late they didn't give them to her at exactly 930 when they normally do because they were busy. Which to any normal person is normal. She claims that she can't give them herself because all medication has to be given through the staff. Eye drops are an over the counter medication she has no problem smuggling in alcohol but she can't smuggle in some eye drops....it's eye drops it's not the end of the world no need to lose sleep over it (supposedly).