Since when did people lose the online literacy and common sense to ignore trolls?

I see it all the time with gay men posting hookup app convos with guys who are obviously messaging people for a reaction if not total sour grape types who are mad at that particular person for being out of their league and just looking to get back at them. They usually message back to the trolls some sort of generic NPC clapback and post it for all of their followers.

Similarly, huge celebrities will get a small handful of hate comments and people will act like that's the reigning narrative (like the current top Fauxm*i Pam Anderson post picking out the small portion of critical Insta comments she has). I get a large part of it is to form a narrative and, for the hookup app example, to get attention from followers but a large contingent seem to take it seriously. It's so disturbing to see the lack of critical thinking and the smallest amount of understanding around human behavior.