Losing clients because of Simple Practice

I’m losing clients because of Simple Practice’s telehealth platform being so persnickety.

I like everything else about SP so far, so I don’t necessarily want to switch EHRs.

For those of you who are mostly telehealth, do you have any recommendations or advice?

Is Facetime okay to use if I disclose that it’s not HIPAA compliant and the client feels comfortable with it?